Patients have a duty to attend for all booked appointments or provide adequate notice of cancellation where needed. Patients who fail to attend for more than three appointments will be warned that future non-attendance may lead to their removal from the list. Each family member wishing to see the doctor or nurse must make a separate appointment. Any person under the age of 16 may be required to be accompanied by an adult.
Verbal or physical violence to doctors, nurses, staff or other persons on the premises or to persons covering our out-of-hours service will not be tolerated, in line with NHS policy. Patients will be removed from the list if this occurs. In cases of violence, the police will be called.
Doctors, nurses and staff will treat patients with courtesy and consideration. We will give you appropriate information about your condition and treatment.